Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. Pattern type. Search RMAs Search by product name, serial number, and more. Q. Copy the configuration from the failed router to the replacement router. Step 1. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part. Complete the. Customers may continue to work with Cisco partners to get a warranty hardware replacement. Disconnect all interfaces. Transfer the boot software to the flash drive (disk0) on the ASA. Install and Configure the New Supervisor. Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Start an Immediate Backup. The documentation set for this product strives to use bias-free language. What is a RMA number for a FedEx? The RMA ( Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. Go into the current device in the FMC, change the management ip address. sent to wwrl-emea-returns@cisco. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. 0 describes the RMA Procedure. Pour que la transition se passe en douceur, passez en revue vos processus manuels, vos rapports internes et les systèmes contenant nos numéros de RMA pour vous assurer que ce changement ne vous affecte pas. Login to access services and support, change communication settings, and. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. 1. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Remove the SD card from the faulty device, and unrack the device. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. In the Cisco DNA Center GUI, click the Menu icon and choose Provision > Network Devices > Inventory. Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In case of a faulty equipment, does Cisco Meraki ship the replacement to the end customer free of charge to the end customer?Cisco partners have you covered. 04 Licenses and Devices Tab in the License Registration Portal. Log into the Cisco POWR Tool Two login methods are available: Cisco. 3. They allow the business to understand the customer’s problem with the product and agree on the next best steps. Cisco Meraki can replace a defective device through the RMA process. Step 3. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. 2. Provide the serial number of the chassis and the part number of the faulty power supply. SeeSealingtheShipmentforadditionalinformation. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Find your Transaction History 12. The way in which the Pattern string must match the alias. Figure 2: Typical call flow: signaling and media paths n Unified CM provides call control for both mobile and on-premises endpoints. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product Online Web Returns (POWR) link on Important:If they are willing to be involved then you can draft an Email which they will send to Cisco requesting the RMA, or you can help them to sign in on the Cisco web site, go to the page to open a TAC case for RMA and help them fill out the items needed to open a TAC case requesting an RMA. With Cisco Refresh, you can get the quality products you expect. RMA Packaging Guidelines - April 2020 Page 1 Customer Return Packaging Guidelines for Service and Product RMAs Condition The complete product, including its components, must be returned to Cisco in the same condition in which it was removed from the end user network and properly packaged to prevent damage in transit. 6: Test our connectivity. Step 8. 4- Select the new device as RMA Workflow. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Step 4: Track Status. com. Log into the Cisco POWR Tool Two login methods are available: Cisco. Remove the SD card from the faulty device, and unrack the device. Step 5. Cisco uses only approved partners to deliver service parts and labor to your site. Email: lmo-help@cisco. Requesting an RMA. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. RMA (including parts and onsite options where available). Capacity. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. Onsite Field Engineer Description. 67284 or 408 526-7284. Federal Employee Benefits Analysis Report Components A. Reboot the device. using the Cisco RMA process and refer to this FN. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. 2. The Inventory page displays the device information that is gathered during the discovery process. Cisco hardware during the standard Return Material Authorization (RMA) process. Asia Pacific. How do I make a request for an RMA and/or if I have questions about the request process? A. and its subsidiaries will issue Return Materials Authorization (RMA). Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. It is highly dependent on the level of maintenance. Track your RMA Check the status of your RMA. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. Click “Request Return Label & Pickup”. Still haven’t received replacements. On a firmware level, we had some compatibility issues with a Cisco driver in. tar: Process Restart** * If the SMU type is Reload: upon activation of the SMU, the router reloads. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. The switch shows as unreachable. Community. 5 2 3 3 CCW Support. com Latin America (including Mexico): latam-lsc-spvtg@cisco. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in CIS. Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. For the Firepower 2100 by default, the ASA is in Appliance mode. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Step 5. Please note that access restrictions identified by Cisco may apply. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). Shut down the peer link. Next Steps. Track the shipment status of your Cisco parts here. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. Check and see if the issue occurs on another device. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Click Add. 1. 2. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . 1. What is a. 1. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. Stack ports. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. All parts and processes employed in the remanufacturing process are certified by Cisco, and all units are backed by the same warranty as the equivalent new Cisco products. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. 2. During CSP device replacement. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. This document is Cisco Public Information. Choose Tools > File Management in the ASDM. Find out the prerequisites, components, background. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. Follow the steps below to complete your portal setup, starting with registering for portal access. 3. 1) Lists and describes each WAAS CLI. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is a correct path to follow. Place the top piece of foam over the card. After the Cisco DNA Center appliance reboot is completed, launch your browser. Track the status of an RMA that is open, closed, or cancelled here. Q. Transfer the boot software to the flash drive (disk0) on the ASA. The enhanced warranty return process also offers a more predictable process by enabling Cisco to ensure prompt pickup and return of the replacement part. com account. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. xml files if any) to the new secondary ASA. a) Pro-forma Invoice and Packing List (see below requirement). Find out the return materials authorization (RMA) procedure, the warranty status, and the tracking status of your RMA request. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. Asia Pacific. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. An optional free-form description of the entry. Most mail-order businesses have a policy concerning returns. Q. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. US/CAN I 5am-5pm Pacific. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. Replacement request is received by Cisco’s Returns team. Direct Web Access. Note. Push the template into a spare or RMA router. Stack cable and stack cable slot on a 9200L model. Solved! Go to Solution. At no point of time we saw LED's in the AP flashing. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco Product Warranties web page. Partners and some customers with a direct purchasing relationship use Cisco Commerce for quotes, configuring, pricing and ordering. How will customers get a return materials authorization (RMA) for defective Cisco Duo Tokens? A. It is important to provide the required information to the Cisco support engineers when you request an RMA. ASR 5500 Installation Guide -RMA Shipping Procedures. If you purchased through a Cisco Meraki. Tags: SDWAN, vManage, cEdge, PnP, Onboard. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. The upgrade program is now closed and replacement is supported via Cisco RMA process. Software warranty duration: 1 year. When Automating Processes, Some Win Bigger Than Others. Fax: 408 525-9100. Complete these steps in order to replace the switch: Power down the target Nexus 7000. How do I get an RMA for a failed unit to Cisco for repair and return to. com APAC: apac-lsc-spvtg@cisco. With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. ) Go into the console of the device and change the management interface ip address back to the. Mismatches will prevent or delay the completion of the return process. Designate your Administrator - View Onboarding Guide. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. 1. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB. In addition to a higher capacity and. Step 4 Click OK. 0 describes the RMA Procedure. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. For more information please consult the following link:T. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. Use this procedure if it is necessary to replace the RP3 module used with the Cisco ASR 1006-X as part of a return material authorization (RMA) process. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. cisco. See Sealing the Shipment . We would like to show you a description here but the site won’t allow us. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. . The request will be processed within 24-48 business hours. * DOAs must be claimed within 3 months of ship date to partner. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Backup and Restore is for Disaster Recovery/RMA. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. Options are: Exact: The alias must match the pattern string exactly. com Latin America (including Mexico): latam-lsc-spvtg@cisco. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. CCW Support. Neighbor zone: One of the Expressway's configured external neighbor zones, or a DNS or ENUM. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. WARR-3YR-HW-1YR-SW. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. When you need technical assistance, you can resolve issues quickly using the resources and tools. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. Customers and partners request an RMA for defective hardware tokens by calling Duo technical support. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. I'm assuming that the process will be along the lines of physically moving the RAID card. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. CISCO PUBLIC INFORMATION, meraki-rma-only-service. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. com. sh" and reload (Run the command reload) to cleanup any existing configurations on the. Im raising an RMA request and sending this switch back to Cisco so they can investigate but wanted to know if anyone else has seen this or had. If the issue is a Severity 1, contact Cisco TAC by phone. You can begin the RMA process from the Cisco Returns Portal. Step 2: Locate a successful backup of the faulty device. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. 2960X model is covered under "Cisco Enhanced Limited Lifetime Hardware Warranty". You should get the following message if the claim was successful (with a list of all the devices that have been assigned to your organization's inventory) Click Next. Learn more. Step 2: Locate a successful backup of the faulty device. Remove the SD card from the faulty device, and unrack the device. 3. 5 Figure 4. See Backup Server Settings. Customer Handoff Process. These special situations are priced and scheduled on a case-by-case basis. All Cisco branded products are. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Performance and reliability: Cisco Refresh is remanufactured and tested by trained Cisco remanufacturing technicians in state-of-the-art facilities. Contact Asset Recovery for questions or concerns regarding RMA returns. I have following the "Replace a Faulty Device" section in the 2. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Click New as shown in the image. RMA stands for return merchandise authorization. Description. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. Cisco TAC provides telephone support worldwide, 24 hours a day, 7 days a week. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. This. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. 5 Return Material Authorization. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. Per the device's replacement warranty. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. I would like to understand more about the RMA process of Meraki for equipment that are fully covered. Federal employee benefits software form. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. wwrl-doa-pickup-apac@external. and it reaches the cisco warehouse, replacement device will be shipped to you. Help with RMA Tools Get help with a variety of. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. Step 2. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. In response to amirgolan. PK !p6ê^ƒ ¶ [Content_Types]. Unplug the cables from the modules. com. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. You are responsible for the returned parts until we receive them, including any. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. In the left pane, click User. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Products returned should be new and unused. Actual delivery times may vary. To do this, you must. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. First, you'll have to contact the hardware manufacturer's RMA department to get. Q. Return Instructions. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. If the issue is a Severity 1, contact Cisco TAC by phone. 3M Type 3 Stacking Cable. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. 3. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. This seen when the switch crashes in Cisco IOSd process. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. After you reimage, you can change it to Platform mode. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. WARR-3YR-HW-1YR-SW. Cisco Webex Enquiries Australia: 1800 493 239. Accept the new serial number and perform the RMA process. Tested by connecting Meraki POE injectors. Step 4: On the Access tab, under Services & Support, click Add Access. com. FAQ | En français. A. Opción 2: búsqueda avanzada (cuentas con inicio de sesión en Cisco. Contact Cisco TAC. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Yes. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. Read the final. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. com. Warning: The backupconfig command process overwrites the target SMA databases. Step 3: On the Profile Management page, click Access Management. copy AnyConnect profiles (the . This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. 1. For Sales Assistance: Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Overview. You are responsible for the returned parts until we receive them, including any. Primary: 0^641-744-0010 (dial 0, wait for 2nd dial tone, then dial 800-721-7549) Alternate: +998 78 140 44 66 (local charges apply) Cisco Systems, Inc. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. If the issue is a Severity 1, contact Cisco TAC by phone. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. Close the carton and seal it with shipping tape. Usage tips. After contract migration, the standard Cisco process will be in place. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Prefix: The alias must begin with the pattern string. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. A matching rule may apply a zone transform to the alias before sending the query on to its Target. Enter the name of the backup process, Weekly_data_backup. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Cisco Secure Client 4. Step 4. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Note: If your service contract (s) is already associated with your Cisco.